Policies

Prior to your visit

please be aware of our terms & conditions

Salon Policies

Hair Extension Appointments

Deposit Requirement: For all new set hair extension appointments, a 30% non-refundable, non-transferable deposit is required. This amount will be deducted from the total cost of your appointment on the day.

Cancellation Policy: In case of any cancellations or change of mind, the deposit will be voided.

Appointment Etiquette

Arrival: Due to limited space, we kindly ask clients to arrive at appointments alone.

Post-Service Adjustments

Adjustment Window: If adjustments are needed for color or length, please contact Pamela Pilakis Hair within 3 days of installation or color service.

Refund Policy: We do not offer refunds on hair extensions once applied, irrespective of the reason, including change of mind, damage, or mistreatment, or use of unapproved products.

Product and Care Guidelines

Product Restrictions: Avoid using products with sulphates, parabens, proteins, silicones, or high-alcohol content on your hair extensions.

Environmental Care: Limit exposure to chlorine and saltwater for hair extension longevity.

Extension Quality and Maintenance: We use 100% Human Remy Double Drawn Hair of high grade. The lifespan of these extensions is approximately 9-12+ months, subject to proper care and usage. This includes avoidance of heat damage and careful selection of hair products.

After Care Guide

Further Information: For detailed care instructions, please refer to the after-care guide provided during your installation appointment.

Can be downloaded at the bottom of the website.

Privacy Policy

At Pamela Pilakis Hair Salon, we are committed to protecting the privacy and security of our clients' personal information. This policy outlines how we collect, use, and safeguard your information.

Collection of Information

Personal Data: We collect personal information such as your name, contact details, and service preferences when you book an appointment or inquire about our services.

Service Information: Details of the services you have availed, including hair treatment records, are kept for personalising your future visits.

Use of Information

Service Enhancement: Your information is primarily used to provide and improve the services you receive.

Communication: We may use your contact details to inform you about upcoming appointments, special offers, and updates related to the salon.

Data Protection

Confidentiality: All personal information is kept confidential and is only accessible to authorised salon staff.

Security Measures: We employ robust security measures to protect your data from unauthorised access or disclosure.

Your Rights

Access and Correction: You have the right to access and correct your personal information held by us.

Opt-Out: You can opt-out of receiving promotional communications at any time.

Service Level Agreement

At Pamela Pilakis Hair Salon, we are dedicated to delivering a high standard of service to all our clients. This agreement outlines our commitment to you and the expectations for our services.

Quality of Service

Expertise: Our stylists are highly trained and skilled in the latest hair care and styling techniques.

Quality Products: We use premium products to ensure the best results and care for your hair.

Appointment Scheduling

Timeliness: We strive to adhere to scheduled appointment times and minimise any waiting periods.

Flexibility: We understand that schedules can change and offer flexible rescheduling options, subject to availability.

Client Satisfaction

Feedback and Adjustment: We welcome feedback and are committed to addressing any concerns or adjustments you may require post-service within the specified timeframe.

Professional Advice: Our stylists provide professional advice and recommendations tailored to your individual hair care needs.

Health and Safety

Cleanliness: We maintain a clean and hygienic salon environment.

Safety Protocols: We adhere to health and safety standards to ensure the well-being of our clients and staff.

We value your trust in Pamela Pilakis Hair Salon and are excited to provide you with exceptional service and care for all your hair needs.